Refund policy

Every Gemmie is made to order by hand, so we keep our policy simple and fair.

Non-personalized collars

Unworn collars in original condition can be returned for a refund or exchanged for a different size or colorway within 14 days of delivery. Contact us first so we can send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item.

Personalized collars

Collars with a name or custom bead layout are made just for you and are final sale. If we made a mistake (wrong spelling, wrong size from what you ordered) we will remake it at no cost. If you ordered the wrong size, reach out and we can usually re-string the collar to a new length for a small fee.

Damaged or defective items

If a cord or bead fails within 60 days of normal wear, email us a photo and we will repair or replace it. Chew damage is not covered.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of receiving the return. Your bank may take additional time to post it. Questions? Contact us (/pages/contact) any time.